F.A.Q.

How does this work?

We sell downloadable service manuals – no printed book or CD-ROM will be mailed to you. Our website will grant you instant access to download your order immediately after you complete payment.

How do I download the manual I bought?

After we receive payment, an email with the link to download your manual will be dispatched immediately. Look for the “Click here to download” text in the email to start the download. If an email from us has not shown up within 5 to 10 minutes, please check your junk/spam folder or contact us. Most manuals can be saved to your computer/tablet and a USB flash drive for backup.

How long do I have to download the manual I purchased?

You have up to 90 days to download your order and save it to your computer. The manual itself will never expire after being saved locally. We will provide a replacement link, by request, up to 180 days after purchase. If you have trouble downloading a manual, please contact us and we will be happy to help.

How do I view the manual I purchased?

Most manuals are in PDF format. We recommend Adobe Reader (free) or Foxit Reader (free) as a PDF viewer. Most manuals include a bookmarks panel  to quickly navigate chapters. You can enable it in your PDF viewer’s settings.

I have not received my manual, what next?

There could be a few reasons why:

  1. The email address entered at checkout may have been incorrect or contained a typo
  2. The email was moved into your junk/spam/promotions folder or was blocked by your email service provider
  3. Payment has not yet cleared

Please contact us with you order information (name, email address used at checkout, payment ID) for assistance.

What do I do with a zip file?

Some manuals contain multiple files compressed into a zip archive to save on space. The zip file download will need to be extracted before you can view the contents. Instructions can be found below.

For best results, we recommend downloading zip files to a desktop/laptop computer instead of mobile devices.

Do you offer refunds?

Due to the digital nature of the products we sell, all sales are final. There is no way to return a downloaded file nor verify it has been deleted. If you purchased the incorrect manual, please contact us before attempting to download any files.

Which payment methods do you accept? Is your website safe?

We accept credit card and PayPal payments. We use the SSL/TLS encryption at checkout to securely transmit data to our payment processors. Your sensitive payment information is never stored on our systems. Additionally, all files are routinely scanned for viruses and malware.